Contact Support
User Support
Questions about supported codecs, audio bitrates, or using the tool on iPhone, Android, Mac, or Windows.
support@extractaudiolocal.comBug Reports
Did a conversion fail? Please include your browser, operating system, file container (.mov, .mkv), and any error message.
bugs@extractaudiolocal.comPrivacy & Security
Inquiries regarding privacy compliance, our zero-upload WebAssembly architecture, or security disclosures.
privacy@extractaudiolocal.comCommon Support Questions
Can you recover or view my failed conversion file?
No. Because ExtractAudioLocal processes files 100% inside your browser using WebAssembly, our servers never touch or see your media files. We have zero access to your files or your device storage.
Why did conversion fail on a very large file on my phone?
Mobile browsers (especially iOS Safari) impose strict RAM limits (often 1.5GB to 2GB per tab). For very large files, try using the Trim accordion to extract the audio in segments, or convert on a desktop computer with more available memory.
How fast will you respond?
Our support team typically responds to user inquiries and bug reports within 24 to 48 business hours.